Salesforce Service Cloud Sample Questions

The Certified Service Cloud Consultant exam is designed for implementation experts who have experience implementing Service Cloud solutions in a customer-facing role. The Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. Here are examples of the concepts you should understand to pass the exam:

Design contact center solutions that make use of cases, knowledge base, and portals. Design interaction channels and build interfaces to maximize agent productivity. Manage data and design analytics that track key industry metrics

Salesforce Service Cloud Consultant Exam

150 Questions for


About the Exam
60 multiple-choice questions
105 minutes allotted to complete the exam
73% is the passing score
Registration fee is USD 200
No hard-copy or online materials may be referenced during the exam
Current status as a Certified Administrator is a prerequisite
Recommend online training, reference materials and full exam outlined in the Study Guide 

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